New Policies and Procedures with Covid-19 Considerations
The safety and well-being of our staff, faculty, students and clients is paramount to Body in Mind Massage Institute in the new landscape resulting from the ongoing Covid-19 pandemic.
To ensure this goal, BIMMI has created a comprehensive and compulsory Covid-19 Action Plan. This Action Plan is in accordance with the Federation of State Massage Therapy Boards (FSMTB) guidelines, as well as OSHA and CDC guidelines.
As a result, we have updated our session scheduling and client arrival procedures. When you call to book your session, please note:
Changes to Session Scheduling
» You will receive new pre-session health intake forms via email that must be filled out and emailed back to us prior to your appointment. You will also receive a follow up Covid-19 screening phone call 24-hours in advance. No printed intake forms will be accepted. No intake forms will be updated on site.
» As a result, we can’t accommodate walk-in appointments. Our policy remains “by appointment only” with a minimum of 24 hours.
» Sessions will operate on staggered schedules of 15-minutes to prevent more than one client waiting in reception areas. Physical distancing of 6 feet of space will be mandatory between you and any staff the facility.
» All payment will be contactless and done in advance of arrival at the facility. Please give any cash tips directly to the therapist.
Changes to Client Arrival Procedures
» Once you arrive at the Institute, please call the Front Desk. You will be instructed to wait in your car or outside until your therapist is ready for you.
» Your therapist will greet you at the door to conduct a no-touch temperature screening. No one will be permitted to enter the facility without a temperature check.
» If you have a temperature above 100.4°F, or have developed cold or flu-like symptoms or other symptoms suggesting illness since the pre-session phone call, we will reschedule your massage session.
» Please do not wear medical gloves, as gloves may be contaminated with respiratory droplets from touching your nose or face prior to entry.
» You must wear an acceptable face mask. If you don’t have an acceptable face mask, we will provide one for you.
» You will be required to sanitize your hands with an alcohol-based hand sanitizer kept accessible at the front door.
» If at all possible, please make sure you do not need to use the bathroom upon arrival.
Changes to Session Procedures
» Sessions will be scheduled for 50 minutes hands-on with 10 minutes per session allocated for client dressing/undressing. Each session per room will be scheduled with a 30-minute gap between clients so therapists can properly use disinfectant products, including required contact times.
» Deep Tissue and Hot Stone Massage will not be available at this time. However, Cupping will be and is an excellent alternative to deep tissue massage.
» Friends and family are not able to wait in the reception area while you receive massage, unless they are your legal guardian.
» Both you and the practitioner must wear a face mask during the session. You must also wear a face mask from the time you enter to the time you leave the facility.
» The CDC suggests that COVID-19 infected respiratory droplets can be dispersed when people talk. For this reason, talking is limited to communication about pressure, warmth, and comfort while in the enclosed space of the session room.
» Because a face mask is worn for the duration of the massage, safe face massage is not possible and therefore prohibited at this time.
» If possible, you will discuss rebooking options directly with the therapist in the session room after you’ve had the opportunity to dress. All student clinic evaluation forms will be filled out electronically in the session room after you’ve had the opportunity to dress as well.
Client Follow Up Procedures
» Massage practitioners are not authorized to share the health data of their clients without the client’s written consent. However, should you develop symptoms of COVID-19 within two weeks of a session, staff, faculty and/or practitioners are authorized to contact their local health department for consultation and guidance.
Clients at High Risk
While information is still limited, the CDC indicates that these underlying conditions place people at higher risk for severe illness from COVID-19. We will discourage bookings with anyone who falls into these high risk categories:
- People 65 years or older
- Chronic lung disease
- Moderate to severe asthma
- Heart conditions
- Compromised or suppressed immunity
- Severe obesity (body mass index of 40 or higher)
- Chronic kidney disease
- Liver disease
Changes to Health Screening Procedures
» Health intakes and updates to client health forms will be conducted before the client’s session through both email and a phone call 24-hours prior to their appointment. No intake forms will be updated on site. No printed intake forms will be accepted.
» The client must email their updated and signed health intake form with them prior to their session.
» A COVID-19 specific health intake addendum will be included as part of emailed client health forms. This form will be used to determine if it is safe for the client to visit the facility.
Drug-Free Workplace Act of 1988
As a Private Vocational School approved by The State of NJ Department of Education and Department of Labor and Workforce Development, as well as a Contractor with Ocean and Monmouth Counties, we abide by the Drug-Free Workplace Act of 1988. We provide a Drug-Free workplace and employees are hereby notified that the unlawful manufacture, distribution, dispensing, possession or use of controlled substance is prohibited in our workplace. As a condition of employment with Body in Mind Massage Institute/Phoenix Wellness Institute, LLC, you will (a) abide by the terms of the above statement and (b) notify us in writing of any conviction of a violation of a criminal drug statute no later than five (5) calendar days after such conviction. If you are convicted of a violation of a criminal drug statute, your employment may be terminated or you may be required to participate in an approved drug abuse assistance or rehabilitation program. In the event that drug use is suspected in our workplace, Body in Mind Massage Institute/Phoenix Wellness Institute, LLC reserves the right to issue drug testing to its employees.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Preparing for your appointment:
Arrive early, allowing yourself time to let go of the outside world, use the restroom and clear your mind in order to enjoy the service. Initial Appointments require an additional 15 minutes for a Health History Intake.
Your time is reserved specifically for you. Arriving late will deprive you of precious massage time. As a courtesy to you and all our clients and therapists, cancellation must be received 24 hours prior to your scheduled appointment time or payment of the entire reserved appointment time will be necessary in order to reschedule your appointment.
Therapeutic massage “3 packs,” “6 packs” and gift certificates are non-refundable. Lost, misplaced or stolen gift certificates will not be replaced. There is a $35 fee on returned checks. Unopened/unused retail merchandise may be returned with receipt for a refund within 10 days.
Massage for clients under the age of 18
DUE TO THE ONGOING PANDEMIC, WE ARE UNABLE TO ACCOMMODATE CLIENTS UNDER THE AGE OF 18 AT THIS TIME.
Minors (all clients under the age of 18 – unless otherwise emancipated) are permitted to receive massage in the clinic.
New Jersey Office of the Attorney General and the New Jersey Division of Consumer Affairs require that clients under the age of 18 must provide written consent of the client’s parent or legal guardian before any bodywork or massage services can be provided. Parent or legal guardian must be present in helping complete the Health History Form for the minor, along with consent for the massage therapy session.
For clients under the age of 16, the client’s parent or legal guardian would need to be in the room while services are provided.
Appropriate draping will be used at all times during the massage, only areas being massaged are uncovered.
Student Clinic Policies for Clients
As a learning Institute, our students are required to work with as many different clients as possible during their student clinic experience. They are all well trained and professional.
We recognize that clients may want to request the same student for their next visit, but discourage clients from becoming attached to one student in particular. We believe it is a good experience for students to see a client more than once so, as their professional palpation skills develop and evolve, they can actually feel the difference in the quality of the client’s tissue, as well as how their professional-level massage skills may be helping that client get to wellness and then maintain their wellness.
We recognize and attempt to accommodate clients’ requests for a particular student, however we cannot ever guarantee clients will be receiving their service from that particular student at that future scheduled visit, even if it was scheduled that way at an earlier date. Sometimes Students schedules change, as most are also working elsewhere while attending our program, and some have families, and all have lives outside of our program that we attempt to the best of our ability to work around.
We run a busy Institute and sometimes do not have time to call clients in advance to advise that their scheduled future appointment is being rescheduled to a different student, and for that we apologize, but can assure you that the student you receive your service from will be just as professional, compassionate and well-trained as the therapist that you may have requested. If we have to change student therapists, clients receive an email notification of the change, and have the option of calling us to find out the reason for the change, however, that does not guarantee you will receive the service from the originally requested student therapist. We ask you to trust all our students are excellent.
We run our Student Clinic the same as a professional spa or clinic, at half the cost (or less) of services at professional clinics and spas, and it is easy for clients to make assumptions as if they are receiving services at a high-end facility where their requests should be validated. We ask you to trust the process here in our clinic and know that everything we do has a reason and purpose, with our mission to help train the best massage therapists in the industry.
Just like at any other professional spa or clinic, clients should not ask therapists for their personal cell phone numbers, nor their email addresses, where they plan to work upon licensing, nor to come to their home to provide massage services. These all violate our Code of Ethics and are outside the rules and regulations that govern our profession. We ask the Students to abide by and uphold the Code of Ethics and we ask that clients also honor the Institute’s Policies on Student Interactions.
The Institute has a zero-tolerance policy for overstepping boundaries with students in any way, including becoming too attached or too comfortable where sexual innuendo and joking may be misconstrued as sexual misconduct which is totally illegal in our profession. Clients must fully complete the Client Intake Forms which include personal contact information, health history, an understanding of Covid-19 policies under State guidelines and an understanding of the Institute’s Policies, governed by law, which include zero tolerance for any type of sexual impropriety whatsoever.
We ask clients to honor the Institute’s Policies and assure you the best Student Massage Therapist Experience in the State of New Jersey.
Mary H. Adams, LMT, CYT