When you book your session, please note:
Digital Intake Forms
You will receive new pre-session health intake forms via our online, automated booking platform, that must be completely filled out as well as initialed in the appropriate boxes, prior to your session. No printed intake forms will be accepted.
If you have any problems filling out your digital intake form, you can arrive 15 minutes prior to your appointment to fill it out online while you wait for your appointment. NOTE: you’ll have to log on with your own email and password.
Client Arrival Procedures
Masks are not required on site any longer. Masks are used at your discretion. If you prefer having your therapist wear a mask, please indicate so at time of booking.
If you have a temperature above 100.4°F, or have developed cold or flu-like symptoms or other symptoms suggesting illness, we will reschedule your massage session.
We encourage you to sanitize your hands with the alcohol-based hand sanitizer kept at the front door.
Client Follow Up Procedures
Massage practitioners are not authorized to share the health data of their clients without the client’s written consent. However, should you develop symptoms of COVID-19 within two weeks of a session, staff, faculty and/or practitioners are authorized to contact their local health department for consultation and guidance.
Preparing for Your Appointment
Our policy remains “by appointment only” with a minimum of 24 hours.
Arrive early, allowing yourself time to let go of the outside world, use the restroom and clear your mind in order to enjoy the service.
LATE ARRIVALS: Your time is reserved specifically for you. Arriving late will deprive you of precious massage time - you will not be able to extend your appointment beyond its original scheduled time.
BOOKINGS & CANCELLATIONS: To reserve your appointment with either our Student Therapists or Licensed Therapists, you will be required to pay for your session in full at the time of booking. As a courtesy to you and all our clients and therapists, cancellation must be received 24 hours prior to your scheduled appointment time or your credit card will be charged for the full service. By booking your appointment with our therapists, you agree to pay for the session ahead of time. Cancellations outside of the 24 hour window will be issued a refund or a store credit. If you do not show up for your appointment without a cancellation, your credit card will be charged and no store credit will be issued. If paying via gift card (plastic or via Massage Book), card or certificate must be present at time of payment.
Therapeutic massage “3 packs,” “6 packs” and gift certificates are non-refundable. Lost, misplaced or stolen gift certificates will not be replaced. There is a $35 fee on returned checks. Unopened/unused retail merchandise may be returned with receipt for a refund within 10 days.
Massage for Clients Under the Age of 18
Minors (all clients under the age of 18 – unless otherwise emancipated) are permitted to receive massage in the clinic.
New Jersey Office of the Attorney General and the New Jersey Division of Consumer Affairs require that clients under the age of 18 must provide written consent of the client’s parent or legal guardian before any bodywork or massage services can be provided. Parent or legal guardian must be present in helping complete the Health History Form for the minor, along with consent for the massage therapy session.
For clients ages 16 and under, the client’s parent or legal guardian must be in the room while services are provided.Appropriate draping will be used at all times during the massage, only areas being massaged are uncovered.
Student Clinic Policies
As a learning Institute, our students are required to work with as many different clients as possible during their student clinic experience. They are all well trained and professional.
We recognize that clients may want to request the same student for their next visit, but discourage clients from becoming attached to one student in particular. We believe it is a good experience for students to see a client more than once so, as their professional palpation skills develop and evolve, they can actually feel the difference in the quality of the client’s tissue, as well as how their professional-level massage skills may be helping that client get to wellness and then maintain their wellness.
We recognize and attempt to accommodate clients’ requests for a particular student, however we cannot ever guarantee clients will be receiving their service from that particular student at that future scheduled visit, even if it was scheduled that way at an earlier date. Sometimes Students schedules change, as most are also working elsewhere while attending our program, and some have families, and all have lives outside of our program that we attempt to the best of our ability to work around.
We run a busy Institute and sometimes do not have time to call clients in advance to advise that their scheduled future appointment is being rescheduled to a different student. For that we apologize. However, we assure you that the student you receive your service from will be just as professional, compassionate and well-trained as the therapist that you may have requested. If we have to change student therapists, clients receive an email notification of the change, and have the option of calling us to find out the reason for the change. However, that does not guarantee you will receive the service from the originally requested student therapist. We ask you to trust all our students are excellent.
We run our Student Clinic the same as a professional spa or clinic, at half the cost (or less) of services at professional clinics and spas, and it is easy for clients to make assumptions as if they are receiving services at a high-end facility where their requests should be validated. We ask you to trust the process here in our clinic and know that everything we do has a reason and purpose, with our mission to help train the best massage therapists in the industry.
Just like at any other professional spa or clinic, clients should not ask therapists for their personal cell phone numbers, nor their email addresses, where they plan to work upon licensing, nor to come to their home to provide massage services. These all violate our Code of Ethics and are outside the rules and regulations that govern our profession. We ask the Students to abide by and uphold the Code of Ethics and we ask that clients also honor the Institute’s Policies on Student Interactions.
The Institute has a zero-tolerance policy for overstepping boundaries with students in any way, including becoming too attached or too comfortable where sexual innuendo and joking may be misconstrued as sexual misconduct which is totally illegal in our profession. Clients must fully complete the Client Intake Forms which include personal contact information, health history, an understanding of Covid-19 policies under State guidelines and an understanding of the Institute’s Policies, governed by law, which include zero tolerance for any type of sexual impropriety whatsoever.
We ask clients to honor the Institute’s Policies and assure you the best Student Massage Therapist Experience
in the State of New Jersey.